Scored on terms, not on the headline bonus
The score comes from wagering rules, withdrawals, verification and licence – not from the biggest advertised percentage.
What Swiss law requires
The Gambling Act (BGS) and the Gambling Ordinance (VGS) set clear rules for online casinos with an ESBK license:
- Who is allowed to open an account: adults who are resident or habitually resident in Switzerland and who are not blocked.
- Minimum information: Last name, first name, date of birth and residential address.
- Proof of identity: Copy of an official ID, the E-ID or an equivalent, approved procedure.
- Provisional account: The identity must be confirmed within one month at the latest. Until then, deposits are limited to CHF 1,000 and winnings will not be paid out.
- Payout only to you: Winnings go exclusively to a payment account that is in your name. Only one player account is permitted per person.
- Game ban: Every account opening is checked against the common ban register of the Swiss casinos.
Foreign casinos verify according to the money laundering rules of their licensed country (e.g. Malta or Curaçao). This often only happens with the first payout or from certain amounts. At that point at the latest, they usually ask for ID and proof of address.
These documents are required
| document | What is accepted | When |
|---|---|---|
| Official ID | Identity card, passport or foreigner's ID card, valid, all four corners visible | Always |
| Proof of address | Bill (electricity, telephone), bank statement or confirmation of residence, not older than 3 months | Often, especially abroad |
| Proof of payment | Photo of the card (only first 6 and last 4 digits visible), screenshot of the e-wallet or bank statement | For cards/e-wallets |
| Selfie / Video Ident | Selfie with ID or live video for facial verification | Depending on the provider |
| Source of funds | Wage statements, bank statements, tax returns | With high deposits or withdrawals |
The most commonly requested items are ID and proof of address. Proof of address is usually an electricity, internet or telephone bill or a bank statement on which the name and home address are fully visible. Mobile phone contracts without an address, screenshots from banking apps without a name or documents that are older than three months are often rejected. Proof of payment is about showing that the card, wallet or account belongs to you. For cards, cover the middle digits and security code; the casino doesn't need them.
Verification step by step
Capture data correctly
Enter your name and address exactly as they appear on your ID and invoice.
Open the “Verification” area
Usually under “Account”, “Profile” or “Documents”.
Upload your ID or start Online Ident
Front and back, sharp, no reflection, all corners visible.
Additional evidence
Proof of address and payment if requested.
Wait for confirmation
Check status in account. If you have any questions via email, only respond via the customer account.
/img/offers/offer-1/kyc.webp/img/offers/offer-1/kyc-ok.webpThe best time for verification is immediately after registration, before you deposit a large amount. Then you will know early on whether the casino accepts your documents and the first payout will not wait for an audit. According to the terms and conditions of our partner casinos, verification is due at the latest before the first payout; Spininio requires it at the latest for withdrawals of around €1,000, and IRIS can also request it in the event of conspicuous activity. Details can be found in the respective test report.
Your KYC checklist
Check off what you have prepared. The list is only saved in your browser.
How long does verification take?
| Proceedings | Typical duration |
|---|---|
| Automatic online identification | a few minutes |
| Manual review of uploaded documents | 24 hours to 3 business days |
| Proof of source of funds | several days |
While the audit is ongoing, most casinos are withholding payouts. This is not a sign of a dubious offer, but rather an obligation under the money laundering rules: Payment can only be made once it is clear who is running the account and where the money comes from. It usually takes longer if documents have to be submitted later, if the name or address does not match exactly or if processing falls on a weekend. After three working days without a response, ask support what documents are still missing.
Casino without verification: what’s behind it?
Offers with “no verification” or “no KYC” come exclusively from foreign providers without a Swiss license, often from the crypto sector. In fact, little is required when registering. However, most providers reserve the right in their terms and conditions to request documents at any time in the event of higher payouts or suspicion. The payout can be blocked exactly when a larger win is due. In addition, there is a lack of player protection, no Swiss complaints office and taxable winnings. Our recommendation: Expect verification at every casino and do it early. You can read more about the risks at Online Casino Abroad.
Tips against rejected documents
This is how it works
- Place the document on a dark surface and use daylight
- Photograph the entire page including the machine-readable zone
- Upload current invoice in PDF original
Common mistakes
- Expired ID or cut corners
- Edited or highly compressed images
- Another person's means of payment
Frequently asked questions about verification
Why do I have to verify myself in the online casino?
Casinos are legally obliged to check the identity of their customers (“Know Your Customer”). This excludes minors, identifies blocked people, prevents money laundering and ensures payouts go to the right person. In Switzerland this is regulated by the Gambling Ordinance (VGS).
How long does verification take?
Automated checks using online identification often only take a few minutes. When manually checking uploaded documents, 24 hours to 3 business days are usual. Proof of the origin of the funds may take longer.
Can I play in Switzerland without verification?
Only limited. At casinos with an ESBK license, you are allowed to deposit with a provisional account for a maximum of one month and up to a maximum of CHF 1,000. Winnings will only be paid out after successful identification.
Which documents do I need?
Almost always a valid official ID (identity card, passport or foreigner ID card). Depending on the provider, you will also need proof of address, proof of payment method and a selfie. For large amounts, proof of the source of the funds may be required.
What to do if my documents are rejected?
Let us tell you the reason. Most of the time the photo is blurry, cropped, the document has expired, or the name or address does not match the account. Then upload a new, complete photo in good light.
Can the casino ask for documents again after the first check?
Yes. Many casinos reserve the right to request proof again in the event of high payouts, a new payment method, a change of address or suspicious activity, such as the origin of the funds. Payouts may be withheld until this review is completed. Therefore, keep your account details up to date.
Is my data safe at the casino?
Licensed providers must transmit data in encrypted form and store it in accordance with data protection regulations. Only upload documents to the logged in customer account, never via email or chat link, and cover the middle digits and the CVV code on card photos.